Privacy Policy

Last updated: March 17, 2026. This policy describes how we collect, use, and protect your information when you use the VIP Vybz website and app.

1. Introduction

VIP Vybz ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy applies to the VIP Vybz website (including any contact or other forms you submit) and the VIP Vybz mobile application. It explains what data we collect, why we collect it, how we use and share it, and how you can exercise your rights.

2. Data we collect

We may collect the following categories of information:

• Account and profile data: When you register in the app (e.g. using an invite code), we may collect name, email address, phone number, and any other information you or your host provide in connection with your account or profile.
• Session and booking data: Information related to sessions you book or manage in the app, including dates, times, and any notes or communications between you and your host.
• Website contact data: If you use the contact form on this website, we collect the information you submit (name, email, subject, message) to respond to your inquiry.
• Usage and device data: We may collect information about how you use the website and app (e.g. pages visited, features used, device type, and approximate location if relevant to the service) to operate, secure, and improve the service.
• Subscription and purchase-related data: When you subscribe or purchase in the mobile app, we do not receive your full payment card number—that is processed by Apple or Google. We and our service providers may receive and process information such as subscription status, product or plan identifiers, renewal or expiration dates, transaction or receipt references, and your app user identifier as linked to purchases, for the purpose of verifying entitlements and operating paywalled features.

3. How we use your data

We use the data we collect to:

• Provide and maintain the VIP Vybz service (e.g. enabling invite codes, sessions, and communications between hosts and clients).
• Respond to your inquiries submitted through the website contact form.
• Send you service-related communications (e.g. confirmations, reminders, or account-related notices).
• Improve the website and app, including by analyzing usage and fixing errors.
• Verify and enforce subscription entitlements (e.g. Pro plan and optional Staff add-on), prevent fraud or abuse related to purchases, and operate features that depend on an active subscription.
• Comply with legal obligations, enforce our terms, and protect the rights and safety of our users and the public.

4. Legal basis for processing (if applicable)

Where required by law (e.g. in the European Economic Area), we process your data based on: (a) your consent, where you have given it; (b) performance of a contract (e.g. to provide the service you requested); (c) our legitimate interests (e.g. to improve and secure the service); or (d) compliance with legal obligations.

5. Sharing of data

We do not sell your personal data. We may share your data in the following circumstances:

• With your host: When you join a VIP circle or book sessions, relevant profile and booking information may be shared with the host who invited you or with whom you book, so they can provide the service.
• Service providers: We may share data with trusted third parties who assist us in operating the service (e.g. hosting, email delivery, analytics), subject to contracts that require them to protect your data and use it only for the purposes we specify.
• In-app purchases and subscriptions: When you make a purchase in the app, Apple and/or Google process payment and receive information needed to complete the transaction under their respective privacy policies. We use subscription management services (such as RevenueCat) to validate purchases, sync subscription status with our systems, and improve subscription-related operations; those providers process data on our behalf under agreements that limit their use of the data. Our backend servers store entitlement information tied to your account so we can grant or revoke access to paid features consistent with your subscription.
• Legal and safety: We may disclose data if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data retention

We retain your data for as long as your account is active or as needed to provide you the service, respond to your requests, and comply with our legal obligations. Subscription-related records may be retained for a period after a subscription ends to resolve disputes, meet accounting or legal requirements, and enforce our terms. When you delete your account or request deletion, we will delete or anonymize your personal data in accordance with our retention policies and applicable law, except where we must retain it for legal or legitimate business purposes.

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure transmission (e.g. HTTPS), access controls, and secure storage. No method of transmission or storage is completely secure; we encourage you to use a strong password and keep your account credentials confidential.

8. Your rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you.
• Correct or update inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Data portability (receive a copy of your data in a structured format).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details in the Contact section below. We will respond in accordance with applicable law.

9. Children

The VIP Vybz service is not directed at children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete such information.

10. International transfers

Your data may be processed in countries other than your country of residence, including where our servers, service providers, or subscription partners (such as RevenueCat) operate. Subscription and purchase-related data may be processed in the United States or other jurisdictions. We take steps to ensure that such transfers are subject to appropriate safeguards (e.g. standard contractual clauses or other mechanisms recognized by applicable law) so that your data remains protected.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may also be communicated via the app or by email. We encourage you to review this policy periodically. Your continued use of the service after the effective date of any changes constitutes your acceptance of the updated policy.

12. Contact

For privacy-related questions, requests, or to exercise your rights, please contact us via the contact form on this website or at the email or address provided in the VIP Vybz app. We will respond to your request as required by applicable law.