Terms of Service

Last updated: July 26, 2026. Please read these terms carefully before using VIPvybz.

1. Acceptance of terms

By accessing or using VIPvybz, you agree to be bound by these Terms of Service. The service includes this website (vipvybz.com or related domains) and the VIPvybz mobile application, including any use of the service through the app (e.g. joining a VIP circle with an invite code, booking or managing sessions, and receiving communications from hosts or the service). If you do not agree to these terms, do not use the service.

2. Description of the service

VIPvybz allows professionals (hosts) to create VIP circles and invite clients via access codes. Clients who receive an invite can register in the app using that code, then view availability and book or manage sessions with their host. Professionals may also share a public booking link (or related QR/embed) so clients can book without an invite code. Eligible professionals may appear in Discover—a directory visible to signed-in users for search and local (“Near Me”) browsing. New Pro accounts are listed in Discover by default and can opt out at any time; listing ends if Pro access lapses. Discover is not a commission-based booking marketplace; optional Stripe Connect card payments remain subject to the platform application fee in Section 6. The service is provided through our website, online pro portal, and mobile app, which connect to our backend systems. We may modify, suspend, or discontinue any part of the service with reasonable notice where practicable.

3. Use of the service

You agree to use the service only for lawful purposes and in accordance with these terms and any applicable local, state, national, or international laws. You must not use the service to harass others, impersonate any person or entity, transmit harmful or illegal content, or attempt to gain unauthorized access to any part of the service or other users’ accounts. Hosts are responsible for the accuracy of the sessions and information they make available; clients are responsible for the accuracy of information they provide when registering or booking.

4. Accounts and invite codes

To use the app, you may need to register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Invite codes are intended for the recipient only; you must not share or misuse invite codes. We may suspend or terminate accounts that violate these terms or that we reasonably believe pose a risk to the service or other users.

5. Subscriptions and in-app purchases

Certain features of the VIPvybz mobile app may require a paid subscription or add-on purchased through the Apple App Store or Google Play ("in-app purchases").

Billing and merchant of record. In-app purchases are processed by Apple or Google, as applicable. You agree to the applicable platform’s terms and payment terms when you make a purchase. VIPvybz is not the merchant of record for those transactions; Apple or Google (as applicable) processes payments and provides you with transaction receipts.

Pricing and duration. Subscription length, renewal frequency, and the price charged are shown in the app and at checkout in the store before you confirm a purchase. Prices may vary by region and are displayed in your local currency where the store provides it.

Auto-renewal. Paid subscriptions renew automatically for successive periods until you cancel through the store account you used to subscribe, unless the subscription is discontinued in accordance with the store’s rules.

Cancellation and management. You can manage or cancel subscriptions through your Apple ID or Google account settings. For convenience, you may use: Apple subscription management or Google Play subscriptions. Canceling stops future charges; you typically retain access until the end of the current billing period, as determined by the platform.

Refunds. Refund requests for in-app purchases are handled by Apple or Google according to their policies, not by VIPvybz directly. If you have a billing issue, contact Apple Support or Google Play support as appropriate.

Free trials and promotions. If we offer a free trial or promotional pricing, the terms (including duration and conversion to a paid subscription) will be presented at the time of purchase in the store.

Changes to offerings. We may add, change, or discontinue subscription plans, add-ons, or features where permitted by applicable law and the app stores’ policies. Material changes will be communicated as required by law or platform rules.

Entitlements. We verify subscription status using our backend systems and, where applicable, third-party subscription services. If a subscription expires or is revoked, access to paid features may be limited or removed without a separate notice beyond what the store provides.

6. Payments and platform fees

Optional card payments. Professionals may enable Stripe Connect to collect client card payments for deposits, Profile Pay, retail inventory and desk POS sales (including in-browser Charge on the pro portal and in-app Charge Client with Payment Sheet, Tap to Pay, or Stripe Terminal readers where available), and gift cards they issue to their own clients. VIPvybz does not bundle or sell payment hardware. Peer-to-peer payment handles (such as Venmo, Cash App, or PayPal) that a professional displays remain available and are not subject to VIPvybz’s platform fee.

Merchant of record. For Stripe Connect charges, the professional (or their Stripe Connect account) is generally the merchant of record; Stripe processes the payment under Stripe’s terms and policies. For VybzAccess platform gift cards, VIPvybz is the merchant of record on purchase. When a VybzAccess code is redeemed with a Connect-ready professional, value is settled to that professional subject to the platform fee below.

Platform fee. VIPvybz charges a platform application fee of approximately three percent (3%) of the relevant payment or redemption amount on Stripe Connect charges and on VybzAccess redemptions settled to professionals. The fee is deducted from amounts payable to the professional; clients typically see the listed price. Stripe’s own payment processing fees are separate and are governed by Stripe’s terms.

Current schedule. Our Pricing page may restate the current platform fee rate for convenience. If these Terms and the Pricing page differ, these Terms control, except where Pricing is expressly identified as the then-current fee schedule.

Changes. We may change the platform fee percentage or fee structure. Material changes follow Section 11 (Changes to the terms), including posting updated terms and updating the "Last updated" date, and may also be communicated via the app or by email where appropriate. Continued use of Stripe Connect payment features after the effective date of a fee change constitutes acceptance of the updated fee for those features.

Taxes and payment disputes. Professionals remain responsible for their own tax, licensing, and professional obligations arising from services they sell. Payment disputes, chargebacks, and refunds for card payments are handled through Stripe and the applicable booking or purchase practices between the professional and the client, subject to Stripe’s rules and applicable law.

7. Intellectual property

All content and materials provided through VIPvybz (including but not limited to text, graphics, logos, and the design of the website and app) are owned by us or our licensors and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from our materials without our prior written permission, except as necessary to use the service in the normal course.

8. Disclaimer of warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the service will be uninterrupted, error-free, or free of harmful components. We do not warrant the accuracy or completeness of any content provided by hosts or other users. Your use of the service is at your sole risk.

9. Limitation of liability

To the maximum extent permitted by applicable law, VIPvybz and its affiliates, officers, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill) arising from or related to your use of the service, even if we have been advised of the possibility of such damages.

Our total liability for any claims arising from these terms or the service shall not exceed the greater of (a) one hundred dollars (USD), or (b) the total fees you paid directly to VIPvybz (excluding amounts you paid to Apple or Google for in-app purchases) in the twelve months preceding the claim. Nothing in these terms limits any liability that cannot be limited under applicable law, or your remedies with Apple or Google for in-app purchases as provided by those platforms. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability will be limited to the fullest extent permitted by law.

10. Indemnification

You agree to indemnify and hold harmless VIPvybz and its affiliates from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the service, your violation of these terms, or your violation of any third-party rights.

11. Changes to the terms

We may update these Terms of Service from time to time. We will post the updated terms on this page and update the "Last updated" date. Material changes may also be communicated via the app or by email where appropriate. Your continued use of the service after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree to the new terms, you must stop using the service.

12. General

These terms constitute the entire agreement between you and VIPvybz regarding the service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision does not waive that right or provision. These terms are governed by the laws of the jurisdiction in which we operate, without regard to conflict-of-law principles.

13. Contact

For questions about these Terms of Service, please contact us via the contact form on this website or at the email or address provided in the VIPvybz app.